Global Operations and Infrastructure Service Manager British Petroleum Indonesia

We are looking for positive, passionate for changes graduates with strong academic record and proven leadership skill. At minimum you will need to have Bachelor Degree for most of the positions. We value your education background and experience, hence Master graduates are recognized and are welcomed to apply to the position.

IT&S: Global Operations and Infrastructure Service Manager
Req ID 28799BR
Location Jakarta
Removal Date 18-May-2012
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Role synopsis:

Global Operations and Infrastructure (GOI) designs, builds and operates BP’s core IT&S services. It is responsible for the day-to-day operation of technology such as computers, telephones, email, wireless, conferencing; helpdesk support for end-users of services; and the design, build and operation of BP’s IT&S infrastructure and systems, such as data centers and networks.

The GOI Service Manager is accountable for the delivery of all GOI services to the assigned area through the support of service line teams or through direct operational accountability of the Service Delivery team to agreed service and service levels, compliant to BP standards and regulatory requirements in a safe and effective manner.

Essential Education:

• At minimum a Bachelor Degree or relevant professional qualifications on Information Technology
• Essential experience and job requirements:
• 10 years of experience in Information Technology with focus in the area of infrastructure delivery
• Experience in leading and managing a high performance teams in the area of service delivery, incident management and encourages a speak-up environment
• Experience in leading and managing external parties providing IT services in the area of service delivery
• Experience in managing a budget exceeding US$4m demonstrating innovative ways in sustainable cost efficiency
• ITIL V3 Foundation certified
• Demonstrated strong customer relationship management experience and skills
• Financial Management skills (Foundation or Intermediate) as well as Fraud Awareness
• Proven willingness to face challenging problems for resolution
• Proven ability to lead a team, share, escalates issues and encourages a speak-up environment.

Desirable criteria & qualifications:

• Knowledgeable in BP’s businesses and their challenges
• ITIL V3 Intermediate certified
• Experience with the use of Remedy 7.5
• Experience or skills in Microsoft application systems
• Knowledge or skills on Networking devices (e.g. IP Tel, Blackberry, Smartphone) & telecommunication/networking
• Experience and/or skills in CISCO Network technologies
• Experience in leading and managing projects
• Approachable behavior and possess a “Can Do” attitude
• Experience with Application front-end support (e.g. SAP)
• Experience with the use of Remedy

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