Dell Incorporation International Job Recruitment

For more than 26 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they're at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.

Dell, Inc. (NASDAQ: DELL) is an American multinational information technology corporation based in Dell Way, Round Rock, Texas, United States, that develops, sells and supports computers and related products and services. Bearing the name of its founder, Michael Dell, the company is one of the largest technological corporations in the world, employing more than 103,300 people worldwide. Dell is listed at number 41 in the Fortune 500 list.

Dell has grown by both increasing its customer base and through acquisitions since its inception; notable mergers and acquisitions including Alienware (2006) and Perot Systems (2009). As of 2009, the company sold personal computers, servers, data storage devices, network switches, software, and computer peripherals. Dell also sells HDTVs, cameras, printers, MP3 players and other electronics built by other manufacturers. The company is well known for its innovations in supply chain management and electronic commerce.

Fortune Magazine listed Dell as the sixth largest company in Texas by total revenue.It is the second largest non-oil company in Texas – behind AT&T – and the largest company in the Austin, Texas area. Source (Wiki, Dell)

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Jobs Available

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

Dell Denmark

• Key Account Manager IT

Dell France

• Enterprise Pro Support Analyst

Dell Germany

• Account Support Representative

Dell Indonesia

• Program Management Advisor
• Dell Force10 System Engineer III

Dell Japan

• Enterprise Technical Support Analyst
• After Recovery Business Sr. Analyst

After Recovery Business Sr. Analyst Job Dell Japan

Dell believes technology helps people and communities to grow and succeed. That’s why we empower you to always think ahead, giving you the tools and the training to keep attaining new levels of success for you and for our customers.

When you join Dell in Asia Pacific, Japan (APJ), you’re free to be inventive, delivering solutions that make a real difference in people’s lives. Your teams will be rewarded for curiosity and for bringing different perspectives to the table. And there will always be opportunities for you to learn, to grow, and to succeed while you bring new solutions to our customers.

You’ll invent world-class ideas that solve our customers’ tough problems every day when you join Dell in APJ. Let’s see what we can dream up together.

After Recovery Business Sr. Analyst
Work Location: Kawasaki, Kanagawa-Ken, Japan

After Recorvery Biz（ARB)チームでは、未使用・未開封のキャンセル品／返品製品（周辺機器含）や製品返却制度（トータル・サティスファクション・ポリシー）期間中に返品された開封済製品（ 弊社工場にて完全な動作検証が確認された“新装整備品”です）のマネージメント、再販を行っています。
このポジションは、「デルアウトレット/エクスプレス」サイト内のマネージメント、タイムリーで適切なプライシング、SNSの活用、オンラインサイト以外の販路拡大,、適切な資産管理などを通じて、さらなるARBの売り上げ拡大を図っていくことがミッションとなります。
担当するエリアは、まずは日本マーケットのみとなりますが、グローバル組織に属しますので、アジアパシフィック地域を中心とした海外のメンバーとの情報交換やプロジェクトなどにも携わるチャンスがあります。グローバルな環境でキャリアを積みたい方のご応募を歓迎いたします。

Role & Responsibilities

1. Supporting/Supervising ARB Daily transaction
2. Trouble shooting
3. Pricing on ARB online (be competitive)
4. Inventory control
5. Maintaining Intra/ARB online HP
6. Updating ‘Twitters’
7. Engaging in AP metrics

Required Functional/Technical Skills

1. Marketing/Sales insight
2. Knowledge of e-business (set up auction site and its management ability)
3. Excel skill(General/P-pot table/Macro creation)
4. English ability in speaking/writing (beginner to middle class)
5. Trouble shooting by Phone or mails
6. Supporting in planning on bs impact and delivering its results
7. Correspondence ability (Thank you/Apologize letter, QA from customers)
8. Supervising ARB transaction

Talent requirements

1. Flexibility
2. Awareness on the team building (not standalone)
3. Patience/Strength in leading outsourcing
4. Cooperation with cross-function

Job Requisition Number: 11001UQL
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Enterprise Technical Support Analyst Dell Japan

Dell believes technology helps people and communities to grow and succeed. That’s why we empower you to always think ahead, giving you the tools and the training to keep attaining new levels of success for you and for our customers.

When you join Dell in Asia Pacific, Japan (APJ), you’re free to be inventive, delivering solutions that make a real difference in people’s lives. Your teams will be rewarded for curiosity and for bringing different perspectives to the table. And there will always be opportunities for you to learn, to grow, and to succeed while you bring new solutions to our customers.

You’ll invent world-class ideas that solve our customers’ tough problems every day when you join Dell in APJ. Let’s see what we can dream up together.

Enterprise Technical Support Analyst
Work Location: Miyazaki, Miyazaki-Ken, Japan

【募集職種】
Enterprise Technical Support Analyst
サーバ製品、ストレージ製品を中心に製品スペシャリストとして顧客からの問い合わせ対応、技術支援、問題解析を担当。顧客が抱えている問題を迅速かつ効果的にサポートし、顧客満足度向上に責任を持ちます。

大規模システムを対象としてサポート提供を行いますので、冷静な分析、判断能力と専門的知識が必要となります。

【業務内容】

• 問題解決のため、お客様からの電話やメール対応
• ハードウェア障害時の技術支援
• 診断ツールを使用してのログ解析
• Windows, Linux, VMWare各種アプリケーションでの問題解決
• オンサイトエンジニア用指示書作成

【応募資格】

• テクニカルサポートコールセンターでの1年以上の経験
• PCアーキテクチャーの基礎知識を有すること
• 大型ストレージ製品のサポート経験
• 主要オペレーティングシステム（Windows, Linux, VMWare）の実用知識
• エンタープライズ製品に関する問題解決能力
• 障害対応への柔軟性
• チームワークを重視できる方
• 英文マニュアル読解能力および電話、E-mailで問題なく海外とのコミュニケーションができる方
• CompTIA Server+, Network+保有者

Job Requisition Number: 11001NW9
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Key Account Manager IT Dell Denmark

Dell believes technology helps people and communities to grow and succeed. That’s why we empower you to always think ahead, giving you the tools and the training to keep attaining new levels of success for you and for our customers.

When you join Dell in Europe, the Middle East or Africa (EMEA), you’re free to be inventive, delivering solutions that make a real difference in people’s lives. Your teams will be rewarded for curiosity and for bringing different perspectives to the table. And there will always be opportunities for you to learn, to grow, and to succeed while you bring new solutions to our customers.

You’ll invent world-class ideas that solve our customers’ tough problems every day when you join Dell in EMEA. Let’s see what we can dream up together.

Key Account Manager IT løsningssalg Danmark (P) 
Copenhagen, COPENHAGEN, Denmark

Dell søger en dygtig Key Account Manager til opsøgende og plejende salg til private virksomheder i Danmark.
Du vil blive en del af et engageret team som har ansvaret for IT infrastruktur løsnings -og projektsalg til nogle af de største af Dells kunder i Danmark. Vi arbejder målrettet og fokuseret med løsningerne og søger i videst muligt omfang altid at sætte løsningerne i et forretningsmæssigt perspektiv. Vi har et godt navn i sektoren samt en række referencekunder, som er helt i front på Grøn IT, virtualisering, storage etc. Vi arbejder med langsigtede accountplaner med vores kunder, hvor vi sikrer, at der er sammenhæng mellem det vi tilbyder nu og på sigt.

• Du har dokumenteret salgserfaring fra branchen med fokus på salg til private virksomheder
• Du har gennemslagskraft og er god til at bygge relationer både internt til dine kollegaer og eksternt til dine kunder og samarbejdspartnere
• Du taler og skriver fejlfrit dansk og du behersker engelsk i tale og skrift til intern brug
• Du er en teamplayer der sætter pris på at arbejde sammen med andre både indenfor Dell organisationen og ofte sammen med vores partnere
• Du er en person, som har let ved at få kontakt med andre mennesker, er målrettet og har en positiv tankegang

Dell tilbyder

• Arbejde hos en af verdens største IT leverandør
• Et dynamisk, internationalt arbejdsmiljø
• Unik forretningsmodel og kvalitetsprodukter
• Løbende salgs- og produkttræning
• Meget gode karrieremuligheder
• En attraktiv løn, bil, pension og sundehedsordning.

“LIEMEA”
"EUMO"

Job Requisition Number: 1200008T
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Enterprise Pro Support Analyst Job Dell France

Dell believes technology helps people and communities to grow and succeed. That’s why we empower you to always think ahead, giving you the tools and the training to keep attaining new levels of success for you and for our customers.

When you join Dell in Europe, the Middle East or Africa (EMEA), you’re free to be inventive, delivering solutions that make a real difference in people’s lives. Your teams will be rewarded for curiosity and for bringing different perspectives to the table. And there will always be opportunities for you to learn, to grow, and to succeed while you bring new solutions to our customers.

You’ll invent world-class ideas that solve our customers’ tough problems every day when you join Dell in EMEA. Let’s see what we can dream up together.

Enterprise Pro Support Analyst
Montpellier, Languedoc-Roussillon, France
Expert Technique Serveur,
Support Technique Dell

Missions :

Fournir un service complet de résolution d’incidents et de conseil à nos clients grands comptes. Répondre aux attentes des clients et assurer leur satisfaction.

Vos responsabilités principales :

• Diagnostiquer les problèmes rencontrés par nos clients :
• Pannes matérielles sur les systèmes Dell : serveur/réseau/sauvegarde…
• Problèmes de configuration ou d’architecture réseau
• Erreurs logicielles sur les systèmes d’exploitation Windows 2003/2008, Red Hat Enterprise Linux, VMware
• Engager les supports de nos partenaires pour les problématiques complexes sur leurs produits : supports Microsoft, Symantec, VMware, CISCO…
• Coordonner les différents services internes afin de garantir au client les meilleurs délais de résolution : techniciens dépêchés sur site en 2 ou 4 heures, gestionnaire du compte client, responsables commerciaux, experts logiciels…

Environnement technique :

• Hardware serveur, RAID, sauvegarde sur bandes, Switch…
• Hardware Stockage, San, TBU, Librairy, Baies
• Software: Windows 2003 Server, Windows 2008 Server, RedHat Linux Entreprise, VMware

Qualifications:

Anglais courant/ Français langue maternelle (ou langue du pays supporté)
Bac +2 minimum
Expérience de 3 à 5 ans dans le support technique aux entreprises avec d’excellentes connaissances des serveurs et des technologies associées.

Vous possédez des compétences dans l’analyse et la résolution de problèmes informatique en entreprise et avez un esprit d’analyse rapide, clair et concis.
Vous avez un très bon niveau de communication écrite et orale, et vous êtes orienté « Satisfaction Client »."LIEMEA"

Job Requisition Number: 11001N7Z
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Account Support Representative Vacancy Dell Germany

Dell believes technology helps people and communities to grow and succeed. That’s why we empower you to always think ahead, giving you the tools and the training to keep attaining new levels of success for you and for our customers.

When you join Dell in Europe, the Middle East or Africa (EMEA), you’re free to be inventive, delivering solutions that make a real difference in people’s lives. Your teams will be rewarded for curiosity and for bringing different perspectives to the table. And there will always be opportunities for you to learn, to grow, and to succeed while you bring new solutions to our customers.

You’ll invent world-class ideas that solve our customers’ tough problems every day when you join Dell in EMEA. Let’s see what we can dream up together.

Account Support Representative (p)
Frankfurt Am Main, Hessen, Germany

Zusammenfassung
Der Account Support Representative (ASR) ist verantwortlich für das Management des Tagesgeschäftes bezüglich Clients und Zubehör Anfragen, sowie Auftragserfassung und Übernahme der Administrativen Nicht - Verkaufs - Aufgaben des ISR. Der ASR stellt sicher das die Liefervoraussagen zutreffen, bzw. das die Kunden proaktiv über mögliche Verzögerungen informiert werden. Er / Sie stellt sicher das alle Kundenanfragen zeitnah, professionell und zur Kundenzufriedenheit erledigt werden.

Der ASR unterstützt eine begrenzte Anzahl von Account Managern (ISR’s) und teilt mit diesen das Kundenportfolio. Sie / Er arbeitet sehr eng und partnerschaftlich mit dem ISR zusammen.
Die strategische Hauptaufgabe des ASR ist die Offline bestellenden Kunden auf unser Online Portal zu heben um den manuellen Aufwand der Auftragserfassung zu minimieren. Vor diesem Gesichtspunkt ist er ebenso zuständig für die Pflege und Administration der vorhandenen Premier Pages.

Hauptaufgaben

• Promotion der Online Bestellwege gegenüber dem Klassischen Weg per Fax. Hohe Expertise erreichen im Thema Online Bestellwege. Erstellen und Pflege von Kundenspezifischen Premier Pages
• Übernahme der Administrativen Nicht Vertriebsaufgaben der zugewiesenen ISR’s und deren Kundenportfolios. Sicherstellen einer engen Zusammenarbeit und starken Partnerschaft
• Management der Zubehöranfragen, der zugewiesenen Accounts, sowie proaktiver Promotion der Online Bestellwege dafür
• Management der Offline Auftragserfassung innerhalb der vereinbarten SLA’s und mit der höchsten Qualität
• Sicherstellen das die Kundenzufriedenheit in jeder Situation den hohen Ansprüchen von Dell genügt
• Hauptkontakt für alle intern unterstützenden Abteilungen
• Möglicherweise Übernahme von speziellen Aufgaben im Sales Bereich

Qualifikation

• Abgeschlossene Kaufmännische Ausbildung.
• Mindestens 3 Jahre Berufserfahrung – idealerweise in der Vertriebsunterstützung
• Gute Englischkenntnisse in Wort und Schrift
• Excellente Kommunikationsfähigkeiten
• Kundenorientiert
• Gute Computer Hardware und -Zubehör Kenntnisse
• Excellente Organisations Fähigkeit
• Zeitmanagement, Richtig priorisieren
• Eigeninitiative
• Starke Eigenmotivation
• Gute MS Office Kenntnisse

Job Requisition Number: 1008VAPZ
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Dell Force10 System Engineer III Dell Indonesia

Dell believes technology helps people and communities to grow and succeed. That’s why we empower you to always think ahead, giving you the tools and the training to keep attaining new levels of success for you and for our customers.

When you join Dell in Asia Pacific, Japan (APJ), you’re free to be inventive, delivering solutions that make a real difference in people’s lives. Your teams will be rewarded for curiosity and for bringing different perspectives to the table. And there will always be opportunities for you to learn, to grow, and to succeed while you bring new solutions to our customers.

You’ll invent world-class ideas that solve our customers’ tough problems every day when you join Dell in APJ. Let’s see what we can dream up together.

Dell Force10 System Engineer III Indonesia

Dell has expanded its networking solutions with the acquisition of Force10 Networks, Inc., a leader in high-performance datacenter networking. Force10’s networking capabilities complement Dell’s datacenter solutions portfolio, enabling it to offer customers a broader range of enterprise offerings.

Systems Engineer

• Direct account and partner responsibilities for selected accounts in assigned territory. Multi-Million dollar success in targeted geographies and one if not all of the listed verticals (Data Center, Enterprise, ISP and HPC)
• Willing to travel
• MUST HAVE a deep technical credibility with Ethernet/10 Gb Ethernet, Routing and Switching. Vertically focused competitive knowledge Cisco, Juniper, Foundry, Extreme.
• Strong understanding of the channel managing technical relationships and training with global and regional partners
• Provide technical and sales support for accounts in assigned territory.
• Perform technical presentations for customers, partners and prospects.
• Keep up-to-date on relevant competitive solutions, products and services.
• Assist with the development of formal sales plans and proposals for assigned opportunities.
• Perform hands-on work with customer/partner Lab engineers to demonstrate product capabilities during trials/evaluations.
• Actively participate as a specialist in the SE team for a technology/application area and provide consultative support to other Systems Engineers.

Requirements:

• Excellent written and verbal communication, listening, and strong presentation skills.
• Ability to work effectively and add value as a team member.
• Demonstrated technical knowledge and consultative skills.
• Strong problem solving skills: ability to assess a problem and determine an effective course of action.
• Knowledge of baseline SE skills and deep knowledge in one area of specialization.
• Knowledge and demonstrated operating experience in: IP routing, LAN switching, QoS, Ethernet, Campus/MAN, WAN, Transport systems.
• Knowledge of relevant solutions sets, product line specifications, performance criteria, network design and applications.
• Competitive knowledge including solution, technology and product offerings.
• Understanding and conversant about company, solutions and product strengths, weaknesses, opportunities and threats.
• 5+ years related technical experience.
• Pre-sales experience in service provider and enterprise environment required.
• Typically requires BS/BA (EE/CS).
• Cisco product experience or relevant experience in key competitor offerings required.
• CCIE certification preferred.

Job Requisition Number: 11001UEZ
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Program Management Advisor Dell Indonesia

Dell believes technology helps people and communities to grow and succeed. That’s why we empower you to always think ahead, giving you the tools and the training to keep attaining new levels of success for you and for our customers.

When you join Dell in Asia Pacific, Japan (APJ), you’re free to be inventive, delivering solutions that make a real difference in people’s lives. Your teams will be rewarded for curiosity and for bringing different perspectives to the table. And there will always be opportunities for you to learn, to grow, and to succeed while you bring new solutions to our customers.

You’ll invent world-class ideas that solve our customers’ tough problems every day when you join Dell in APJ. Let’s see what we can dream up together.

Program\Project Management Advisor
Jakarta Raya, Jawa, Indonesia

Project Manager - Infrastructure Deployment Services
Description
Job Summary:

• Responsible for ensuring that customer needs are satisfied through the timely completion of specific project deliverables. These individuals are responsible for the overall project plan, budget, structure, schedule, and staffing requirements. The major emphasis is on deployment and management/coordination of tasks. Incumbents are required to manage efforts of company, customer, and third party vendors as well as assure that an integrated software and hardware solution is provided to meet the customer's need.

Priciple Accountability:

• Provides budget analysis, resource planning, and coordination of activities between client and company personnel.
• Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing products to clients.
• Establishes project change management processes and activities for team to utilize.
• Serves as liaison between the company and the client during a project ending with the installation and acceptance of capitalized equipment, enterprise software systems, or system integration or consulting projects/engagements.
• Ensures customer satisfaction of solutions by managing the details of overall project schedules, budgets, resources and deliverables.
• Manages customer experience and related metrics.
• Manages suppliers and partners assigned to customer accounts.
• Involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams focused on the delivery of new or existing products to clients.
• Monitors the project from initiation through delivery and closure.

Knowledge & Skills:

• Strong organizing and planning skills to oversee project deliverables.
• Strong priority setting and delegation skills.
• Ability to communicate effectively.
• Ability to multi-task in a dynamic environment.
• Ability to lead project teams.
• Demonstrate attentiveness to quality and productivity.
• Strong analytical, problem solving, negotiation and organizational skills.

Experience & Qualification

• 2+ years experience with Masters Degree
• 4+ years experience with Bachelors Degree.
• 8+ years experience with High School Diploma
• Excellent communication skills in verbal, written, email and telephone
• Self starter
• Highly motivated
• Owns and resolves issues
• Escalation Management and communication
• PMI certified
• ITIL Foundation

Job Requisition Number: 11001MVN
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