International Customer Service Professional Shell Philippines

Shell Business Service Centre - Manila (SBSC-Manila) is one of eight shared service centres in Shell, and is the largest one with over 2,000 professionals. SSSC-Manila provides processing services related to finance, human resources, procurement, customer service and other business needs to Shell companies around the world.

The Centre supports various Shell businesses in Europe, North America and Asia, allowing Shell to have a more cost-effective way of operating while ensuring quality standards are maintained for these critical services. As a wholly owned Shell unit, it operates using Shell business principles and policies.

SBSC-Manila continues to demonstrate its outstanding service delivery to Shell customers worldwide and provides job opportunities in the Philippines. Its expansion is testimony to the Filipino professionals’ world-class service and a significant contribution to the Shell Group’s operational excellence.

SBSC International Customer Service Professional (M/E/C)
Job ID: A27861
Location: Makati City, Philippines

Responsibilities:

• Provide consistently high quality Customer Service delivery within service standards set i.e. service levels and performance matrix
• Meet International customer expectations and consistently deliver on customer promise
• Maximize opportunity to maintain professionalism and create a positive customer experience every time customers come into contact with Customer Service

Requirements:

• Be the first point of contact for International customers, attend to customer contact and resolve customer requests received via all mediums according to agreed service levels and service standards, including requests for information and feedback and issues from existing customers and the general public
• Pro-actively keep the customer informed throughout the contact management process and participate in CSO campaigns related to CSO services as assigned
• Provide assistance to customers in self-serve mediums i.e. IVR, EDI and Web, resolve problem and assist customer to complete transactions
• Record and follow up all customer contacts in customer facing systems for the service accredited
• Adhere to Customer Complaint Policy and take ownership for the resolution of customer complaints and enquiries, issues regarding Quality problem and/or from Customer Survey

Application Deadline: Thursday 08 March 2012

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Accounts Payable Analyst Jobs Shell Philippines

Shell Shared Service Centre - Manila (SSSC-Manila) is one of eight shared service centres in Shell, and is the largest one with over 2,000 professionals. SSSC-Manila provides processing services related to finance, human resources, procurement, customer service and other business needs to Shell companies around the world.

The Centre supports various Shell businesses in Europe, North America and Asia, allowing Shell to have a more cost-effective way of operating while ensuring quality standards are maintained for these critical services. As a wholly owned Shell unit, it operates using Shell business principles and policies.

SSSC-Manila continues to demonstrate its outstanding service delivery to Shell customers worldwide and provides job opportunities in the Philippines. Its expansion is testimony to the Filipino professionals’ world-class service and a significant contribution to the Shell Group’s operational excellence.

SBSC - Accounts Payable Analyst
Job ID: A27655
Location: Makati City, Philippines

Responsibilities:

• Process invoices in accordance with standard procedures set out in the standard AP Work Instruction as well as in the agreed-upon country specific guidelines
• Ensure that all inputs are correct prior to completion or posting of invoices to avoid re-work
• Have enough knowledge on withholding taxes, VAT and other tax related codes and transaction codes necessary to process the invoice correctly or respond to vendor inquiries
• Understand and operate effectively applicable SOX and business controls;
• Investigate queries raised by stakeholders
• Exercise diligence in reviewing and unblocking invoices
• Respond to vendor inquiries in a polite and helpful manner
• Ensure delivery within agreed global and local performance metrics
• Identify opportunities for process improvements in assigned and related tasks

Requirements:

• Bachelor’s degree in Finance, Accounting, Economics or Business Administration preferred
• Experience in a similar role is preferred but not required
• Possess basic Financial Accounting knowledge
• Experience of customer relations management for Vendor Help Desk role
• Good English communication skills
• Good in problem solving and has critical thinking skills
• Ability to work under tight deadlines
• Computer literate - knowledge of SAP application and other Microsoft software is a plus

Application Deadline: Tuesday 28 February 2012

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Reservations Butler Jobs Pan Pacific Manila

The diversity of the Pacific and the eclectic energy of Manila combine to give you an urban escape at this elegant Manila luxury hotel ranked among the region’s best by Condé Nast Traveler. The calm, modern elegance of Pan Pacific Manila eases the mind and refreshes the senses. Famed for personal and effortless service, this five star hotel is a place where tradition meets modernity.

The Pan Pacific Manila hotel is centrally located in Malate, eight kilometres from the international airport with convention, exhibition and business centres nearby. Situated in the historic Spanish Quarter, the hotel offers easy access to many cultural highlights. Currently ranked number one by TripAdvisor, our five-star Manila hotel provides guests with full butler service. Expect a memorable luxury experience when you stay at our delightful hotel in Manila.

Reservations Butler
Work Location: Pan Pacific Manila Philippines

Description
Responsibilities include responding to inquiries, taking reservations and guest preferences; acts as a telephone operator.

Job Requirements:

• Graduate of BS HRM or related course
• Experience in Front Office operations - Reception, Reservations or Cashiering, an advantage
• Knowledge in Opera/ Fidelio is an advantage
• Excellent English communication skills
• Ability to speak the Japanese language is a plus
• Very pleasing personality with a service mindset
• Team player

We will respond only to qualified applicants.
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Chinese Sales Manager Shangri-La Hotels

Shangri-La has always believed in the unique characteristics encapsulated by Asian Hospitality. Our commitment to providing guests with distinctive Asian standards of hospitality and service from caring people remains our major point of differentiation from our peers and the very cornerstone of our reputation as a world-class hotel group.

Now we are opening vacancies for:

Chinese Sales Manager (5401)

DUTIES:

• The Chinese Sales Manager is under the general guidance and supervision of the Director of Sales and within the limits of established hotel policies and procedures, oversees and implements all sales activities in his / her specific area of responsibility.

REQUIREMENTS:

• Physically fit, neat and well-groomed
• Chinese national
• Proficient in oral and written English
• College graduate and with international exposure
• Has at least 3 years working experience in Sales operation and or in the same capacity in a hotel
• Effective planning and ogranizational skills, confident, self-starter, assertive
• Can work with less supervision and under pressure, with business acumen, team player and with strong personality
• Preferably has knowledge of Integrated Management System (ISO 14001:2004-Environmental Management System, OHSAS 18001:2007 - Occupational Health and Safety Management System and ISO 22000:2005 - Food Safety Management System)

Interested candidates who meet above qualifications may apply to Human Resources Department of Shangri-La Hotels and Resorts that can be viewed at Shangri-La Hotels Recruitment.

Business Development Manager Shangri-La Hotels

Shangri-La has always believed in the unique characteristics encapsulated by Asian Hospitality. Our commitment to providing guests with distinctive Asian standards of hospitality and service from caring people remains our major point of differentiation from our peers and the very cornerstone of our reputation as a world-class hotel group.

Now we are opening vacancies for:

Business Development Manager - National Sales Office (7561)

DUTIES

• The Business Development Manager handles all local group business except tour groups and air crew, with or without catering requirements with 10 or more guestrooms.
• Under the general guidance and supervision of the Director of Sales in coordination with the Vice President-Sales & Marketing, implements all sales activities as outlined in the marketing plan and maximizes business opportunities in his / her specific area of responsibility.

REQUIREMENTS

• Minimum of 3 years in a deluxe hotel in the same capacity
• Preferably with strong background in Sales or Events Management operations.
• Good negotiation skills.
• Fluent in oral and written English.
• Computer literate.
• Must be guest-oriented, creative and with an eye for details.
• Flexible.

Interested candidates who meet above qualifications may apply to Human Resources Department of Shangri-La Hotels and Resorts that can be viewed at Shangri-La Hotels Recruitment.

Sales Manager Shangri-La Hotels

Shangri-La has always believed in the unique characteristics encapsulated by Asian Hospitality. Our commitment to providing guests with distinctive Asian standards of hospitality and service from caring people remains our major point of differentiation from our peers and the very cornerstone of our reputation as a world-class hotel group.

Now we are opening vacancies for:

Sales Manager (5381)

DUTIES:

• Under the general guidance and supervision of the Director of Sales and within the limits of established hotel policies and procedures, oversees and implements all sales activities in his / her specific area of responsibility

REQUIREMENTS:

• At least 2 years of sales experience and handling travel trade.
• Shangri-La experience is a big plus.
• Able to work independently, have good relationship with travel agents and airlines. Strong influence and negotiation skills.
• Proven leadership skills and ability to perform consistently under pressure.
• A self-starter and must have an eye for details.

Interested candidates who meet above qualifications may apply to Human Resources Department of Shangri-La Hotels and Resorts that can be viewed at Shangri-La Hotels Recruitment.

Events Sales Manager Shangri-La Hotels

Shangri-La has always believed in the unique characteristics encapsulated by Asian Hospitality. Our commitment to providing guests with distinctive Asian standards of hospitality and service from caring people remains our major point of differentiation from our peers and the very cornerstone of our reputation as a world-class hotel group.

Now we are opening vacancies for:

Events (Sales) Manager (6990)

DUTIES

• The Events Manager or Executive is responsible for the successful handling of catering events and groups involving more than 10 rooms.
• Under the general guidance and supervision of the Director of Events Management, Assistant Director of Events Management or Senior Events Manager, he/she maximizes business opportunities and ensures effective communication with clients, as well as efficient co-ordination among internal departments.

REQUIREMENTS

• Minimum of 3 years experience in the same capacity in a deluxe hotel
• Preferably with strong background in Events Management operations.
• Fluent in oral and written English.
• Computer literate.
• Must be customer-oriented, creative and with an eye for details.
• Flexible.

Interested candidates who meet above qualifications may apply to Human Resources Department of Shangri-La Hotels and Resorts that can be viewed at Shangri-La Hotels Recruitment.

Accounting Staff Shangri-La Hotels

Shangri-La has always believed in the unique characteristics encapsulated by Asian Hospitality. Our commitment to providing guests with distinctive Asian standards of hospitality and service from caring people remains our major point of differentiation from our peers and the very cornerstone of our reputation as a world-class hotel group.

Now we are opening vacancies for:

Accounting Staff (5123)

DUTIES:

• Under the direct supervision of the Finance Supervisor, the Accounting Staff is responsible to the preparation of statements of accounts, payments, maintaining subsidiary ledgers and journal entry for the General Ledger.

REQUIREMENTS:

• Physically fit, neat and well-groomed
• Proficient in oral and written English
• Graduate in Accountancy, preferably a Certified Public Accountant
• Has at least 1 year experience working in Accounting operations in an international class hotel
• Honest, firm, has high attention to details, dependable, can work with less supervision
• Tactful, displays initiative and willing to work on extended duty hours
• Preferably has knowledge of Integrated Management System ( ISO 14001:2004-Environmental Management System, OHSAS 18001:2007 - Occupational Health and Safety Management System and ISO 22000:2005 - Food Safety Management System)

Interested candidates who meet above qualifications may apply to Human Resources Department of Shangri-La Hotels and Resorts that can be viewed at Shangri-La Hotels Recruitment.