Lowongan Kerja Second Level Specialist Server Acer Group Indonesia

Acer Group Indonesia has achieved the goal of breaking the barriers between people and technology. Globally, Acer ranks No. 2 for total PCs and notebooks. A profitable and sustainable Channel Business Model is instrumental to the company's continuing growth, while its multi-brand approach effectively integrates the company, Gateway, Packard Bell, and eMachines brands in worldwide markets.

In expanding our business - currently the company needs special person with high integrity to fill the position as:

Second Level Specialist - Server

Work Location: Jakarta

Responsibilities:

• Analyze and handle all issues which related to Server technical and quality issues in order to support the technical and quality solution in a proper manner and aligned with the prevailing procedure.
• Handle all special case unit problem which can not be solved by engineer that related to technical, product, and quality issue so as to meet customer expectation.
• Escalate all of the special case unit which related to quality issues to Asia Pacific team so as to achieve the compliance level.
• Provide recommended solution to On Site Service regarding special unit case to be repaired in order to meet the agreed level of SLA & CSI.
• Develop and provide technical training modules as curriculum needed in order to level up engineer and front liner’s skills
• Conduct training for product and technical update to engineer and technical group in order to improve their performance so as to support the achievement of department objective
• Perform random testing on RMA unit before sending to local vendor in order to ensure QC process by engineer accurately
• Review and conduct testing on new product in order to ensure the availability of information (specification & feature ) and general trouble shooting of the new product
• Provide quality report (local and global) to be submitted to Superior for reviewing and decision making process
• Work closely with corporate sales in term of testing on unit, technical support, and unit installation in order to ensure availability of after sales service and brand awareness

Requirements:

1. Bachelor degree graduated with major Information Technology and minimum GPA 3,0
2. Experiences in handling server hardware with deep exposure in commercial project
3. Proficient in maintain and fixing broken server hardware
4. Good communication and interpersonal skill
5. Experience in conducting training will be advantages
6. Willing to work at night, as oer the requirement
7. Excellent customer service

If you are interested with the position above, the applicants may submit all documents including, Curriculum Vitae, Application letter, the latest photograph and copy of transcript to human resources department address below not later than 2 weeks after this advertisement.
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