Operations Manager PennWell

Operations Manager
Location Tulsa, OK

Description

PennWell Corporation is a cutting-edge publication and events source for a variety of industries where decision-makers worldwide look first to see what happens next in their markets. With a friendly, fast-paced and growth-oriented environment, PennWell values exceptional performance and recognizes that outstanding people working together make success happen. PennWell offers a rich benefit and compensation package as well as a business casual work environment. Employees at PennWell are passionate about their work and capable of taking the initiative to reach project goals.

Job Summary:

The Operations Manager oversees and maintains print and online inventory. Serves as high-level support for our sales and marketing efforts including answering incoming calls to our customer service and sales phone lines. Coordinates tradeshow exhibits.

Responsibilities:

Serve as Oracle Super User

• Coordinate issues that cannot be resolved with Oracle support team
• Troubleshoot issues and errors
• Serve as point of contact with anything relating to the Oracle system
• Maintain “how-to” manuals for the various modules and processes

Manage customer service rep and sales & marketing coordinator

• Handle issues and maintain high service level to customers
• Serve as back up to answering phones and keying orders
• Manage phone system, including recording customer messages
• Provide related support and training

Manage all aspects of the online store

• Keep home page fresh w/ new product and promotions
• Update with new products and remove out of print products
• Stay abreast of any changes or service disruption issues
• Work hand-in-hand with marketing manager to optimize the store with search engines

Maintain book inventory

• Serve as point of contact for warehouse regarding inventory
• Prepare reorder reports and order product to maintain optimal inventory levels
• Prepare, maintain, and send files to print vendors
• Issue and maintain purchase orders; request quotes from print vendors; ensure we pay competitive prices; code invoices and track payments with accounting; calculate unit cost; ensure order delivery dates
• Add all new items to Oracle; coordinate with production manager to calculate unit cost

Coordinate trade show exhibits

• Ensure payment of booth deposit and final payment
• Order booth furnishings and code related invoices
• Coordinate shipping of product stock, supplies and marketing materials to/from exhibits
• Maintain show supplies
• Coordinate signage and promotional materials with marketing manager
• Maintain show calendar in conference room
• Maintain POS system and credit card machines including training and instructions

Requirements:

Essential Qualifications:

• Associate’s Degree and 3-6 years experience in handling inventory
• Must be outgoing and people-oriented with excellent customer service and sales skills
• Ability to change strategy quickly to accommodate ever-changing audience behavior
• Highly organized with attention to detail and problem-solving
• Operational Computer System experience (ie SAP)
• Working knowledge of html
• Foundation for learning and understanding Oracle
• Ability to travel domestically at least once per year
• Ability to research market trends to align products appropriately

Non-Essential Qualifications:

• Previous experience in Oracle
• Previous experience in a supervisory role

For more details about this job you can see at PennWell Career Oportunities