Customer Care Sigma Cipta Caraka Telkomsigma

Telkomsigma, a member of TELKOMGroup, is the market leader in providing ICT (Information Communication Technology) solutions, with more than 24 years of experience in delivering comprehensive IT Solutions to Indonesia and global markets. To support our rapid business development, we are looking for the following resources:

Customer Care

Responsibilities:

• Receive incoming call and notify client if there is an incident or problem occur in Data Center.
• Log incident of problem to remedy system and update problem status.
• Escalate problem to related units or parties and support customer for 7 x 24 hours.

Requirements:

• At least a Diploma Degree from Information Technology or Communication.
• Preferably having 1 year experience as Call Center/Helpdesk/Customer Care.
• Good communication skill and well spoken in English.
• Understand customer satisfaction requirement.
• Familiar with MS Office.
• Ready to work in shift schedules.
• Willing to be placed in Bumi Serpong Damai.

If your qualifications meet our requirement please send application letter, curriculum vitae and recent photograph (in pdf or word format max. 100k) with code “Customer Care” in subject to:

recruitment@sigma.co.id or you can Download or you can use Online Registration
Please also state "LKITnews.com Website" as your reference.