Holcim Indonesia is a leading fully integrated producer of cement, ready mixed concrete and aggregates with a unique and expanding retail franchise offering the most complete end-to-end solution to home building, from building materials supply to design and speedy, safe construction.
Holcim is a pioneer and an innovator in Indonesia's fast-developing cement sector, as the market for homes, commercial buildings and infrastructure expands. We are the only provider of a fully integrated range of 10 cement types, concrete and aggregates. We are building a unique franchise, Solusi Rumah, to deliver complete, affordable housing solutions and upgrades, drawing on the skills of over 9,200 Holcim-trained masons, 351 franchisees as of mid-2011 and a growing telesales presence.
Customer Relation Head (CRH)
Work Location: Bekasi (Jawa Barat) - Narogong
Closing Date: February 20, 2012
Responsibilities:
Scope of works:
To plan, supervise, monitor and control overall customer Frontliners and Backliners activities, not limited in creating programs and initiatives, including inbound and outbound telephone sales and marketing in order to achieve profit & revenue objectives in order to develop a world-class customer care services. Main responsibility includes developing activities, initiatives, programs, team coaching, monitoring performance that aim to create customer memorable experience
Requirements:
Education :
Holcim is a pioneer and an innovator in Indonesia's fast-developing cement sector, as the market for homes, commercial buildings and infrastructure expands. We are the only provider of a fully integrated range of 10 cement types, concrete and aggregates. We are building a unique franchise, Solusi Rumah, to deliver complete, affordable housing solutions and upgrades, drawing on the skills of over 9,200 Holcim-trained masons, 351 franchisees as of mid-2011 and a growing telesales presence.
Customer Relation Head (CRH)
Work Location: Bekasi (Jawa Barat) - Narogong
Closing Date: February 20, 2012
Responsibilities:
Scope of works:
To plan, supervise, monitor and control overall customer Frontliners and Backliners activities, not limited in creating programs and initiatives, including inbound and outbound telephone sales and marketing in order to achieve profit & revenue objectives in order to develop a world-class customer care services. Main responsibility includes developing activities, initiatives, programs, team coaching, monitoring performance that aim to create customer memorable experience
Requirements:
Education :
- Minimum Bachelor degree from any discipline, master degree is preferable
- Minimum 2 year experience in current position
- Customer handling & Customer Relation Management experience
- Customer Contact Center experience, especially in managing/ supervising the operation excellence.
- IT literate
- Good command in English both oral & written
- Able to create a system that satisfies and giving mannerly respond to various customers inquiries to Holcim Indonesia (from all sales functions, franchise business and Solusi Rumah)
- Able to develop a solid customer care organization, including re-defining roles and responsibilities as well as implementing and leading the changes and transformation that giving value added impacts other departments.
- Able to develop and build a strong, competent and highly performance Customer Care team for Holcim Indonesia in order to realize the vision of having Customer Care as a competitive service advantage in the highly competitive market
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