Engineer Service Quality Management PT Huawei Tech Investment

Engineer (Service Quality Management )

City: Tokyo
Code: T130308-1
Expiry Date: 2012-04-30

Category: Professional

SubCategory: Others

Description:

Quality Leadership:

• Introducing quality management knowledge to impact DLIVERY & SERVICE business managers.

QMS:

• Establishing and maintaining DLIVERY & SERVICE Service Quality Management System based on leading practice and HQ policy & procedures.

Quality Standard:

• Optimizing and specifying regional DLIVERY & SERVICE quality standards of service business processes.

Quality Audit:

• Conducting DLIVERY&SERVICE quality audit and review.

Metric:

• Establishing regional DLIVERY & SERVICE quality metrics system based on Huawei’s general metrics system; performing daily quality measurement and reporting

Improvement:

• Leading and organizing regional DLIVERY & SERVICE continual improvement through quality engineering methodology and HQ’s guidelines.

1. 品質管理の教育

デリバリー＆サービス事業部の管理職へ品質管理のノウハウの教育

2. QMS

本社の規定及び手順に従い、デリバリー＆サービスのサービス品質管理システムの確立と維持

3. 品質規格

デリバリー＆サービス地域事業部、サービス事業プロセスの品質規格の最適化と明確化

4. 品質監査

デリバリー＆サービス品質監査と再検討

5. 測定規準

華為の標準測定規準システムに従い、デリバリー＆サービス地域事業部の品質測定規準の実施、毎日の品質測定及び報告

6. 改善

本社の指示と工学方法論によるデリバリー＆サービス地域事業部の改善の維持

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