Service Quality Assurance Passengers Jobs Recruitment Garuda Indonesia

Garuda Indonesia adopted a Human Capital Management approach which perceives employees as assets with high levels of competitiveness. Engaged in the service industry, Garuda Indonesia acknowledges the importance of human resources in creating a strong and sustainable corporate performance. Therefore, since 2005 the Company has actively redefined its policies and human resources systems in order to be aligned with the Company's grand strategy and objectives. For Garuda Indonesia, people have always been the main priority. Employees can be viewed as human capital, implying that Garuda Indonesia's employees have knowledge, skills and potential work habits that can support the Company's productivity. In order to become valuable capital with a strong contribution to the organization, every employee has to have a healthy work spirit and hence will be competent enough for the organization.


Passengers Service Assurance
Closing Date : July 1, 2012

Responsibilities:

• Ensure the achievement of On Time Performance (OTP) via handling of Pre and Post Flight Handling and Customer Service
• Ensuring the Pre and Post Flight Operational handling and Customer Service by Ground Handling Agent (GHA) run in accordance with applicable SOP
• Ensure the handling of Code Share Agreement for Pre and Post Flight Handling and Customer Service with Other Carrier carried out in accordance with procedures
• Ensuring the availability of the report activities related to the Pre and Post Flight Handling and Customer service
• Ensure the handling of irregularities by the GHA Flight run in accordance with SOP
• Ensuring Flight report irregularities
• Ensure the implementation of operational activities in aviation and flight catering in accordance with (Service Level Agreement) SLA
• Ensure the follow-up findings of SLA, Service Station Report by GHA followed

Only applicants who meet the requirements will be contacted and invited to participate in the selection process. The entire selection process will be held in Jakarta.

Registration is done online through e-Recruitment website at Garuda Indonesia http://career.garuda-indonesia.com. Please also state "LKITnews.com Website" as your reference.