Corporate Citizenship
Every successful corporation has a responsibility to use its resources and influence to make a positive impact on the world and its people. Microsoft's Global Citizenship Initiative is focused on mobilizing our resources across the company and around the world, to create opportunities in the communities where we do business, and to fulfill our commitment to serving the public good through innovative technologies and partnerships.
Microsoft Community Affairs provides training and tools that create the social and economic opportunities that can transform communities and help people realize their potential. Through our programs and our partnerships, Microsoft supports numerous projects and organizations around the world working to expand opportunities, and help improve digital inclusion, through technology access and training.
Customer and Partner Experience
Customer and Partner Experience Ensuring a high level of satisfaction among our customers and partners is a core component of business at Microsoft. Customer and Partner Experience (CPE) is a company- wide strategy to increase customer satisfaction and improve experiences with our products, programs, and services. Through annual surveys and product feedback efforts like the Customer Experience Improvement Program, we continue to listen and respond to our customers and partners and are committed to improving their experiences with us.
Legal and Corporate Affairs
Legal and Corporate Affairs Microsoft's Legal and Corporate Affairs Group works on the cutting edge of business and regulatory issues around the world. Our diverse and multi-disciplinary team of legal, business and corporate affairs professionals operates from 57 locations in 40 countries worldwide. Our Values
As a company, and as individuals, we value integrity, honesty, openness, personal excellence, constructive self-criticism, continual self-improvement, and mutual respect. We are committed to our customers and partners and have a passion for technology. We take on big challenges, and pride ourselves on seeing them through. We hold ourselves accountable to our customers, shareholders, partners, and employees by honoring our commitments, providing results, and striving for the highest quality.
Currently, the company are looking for young, energetic and dynamic professional candidates to join our team as Cloud Sales Manager position and will be placed at Jakarta.
Responsibilities:
- Plan strategy, manage execution, and analyze results of field Cloud Partners Sales to increase customer engagement and to-customer & through-partner demand/lead generation, all of which drive contribution to SMB WW performance goals
- Sales responsibility for Cloud products through Direct web customer engagement and Advisor Partners sales models
- Up sell & X-sell for existing VL customers with Cloud products. Drive renewal revenue and process as well as existing customers transition to the Cloud with OOVO (Office 365 Open Value Offer) & new sales
- Work with SMB Marketing to extend campaigns onto web properties and influence integrated Cloud marketing strategy to drive new Cloud Partner activation & deals frequency
- Drive implementation of new Tele engine to manage Cloud product customer lifecycle
- Align online presence with overall field strategy and goals, other marketing vehicles, product group strategy and goals, and customer/user experience
- Provide feedback to Corporate SMB team on current tools, policies, and process that allow achieve Cloud Sales goals
- Identify continuous process improvements resulting in cost savings and efficiencies
- Utilize marketing knowledge and context of prior campaigns; ensure strong plans are in place for online improvement in Customer Satisfaction and customer engagement measurements
- Accountable for all up SMB Cloud Targets (web Direct & Advisor models)
- Leads Partner selection, onboarding and readiness
- Oversees Tele Assist and Partner performance KPIs
To be successful, a candidate must have the following skills, knowledge and experience:
- At least 5 years of practical experience using the Web to execute marketing campaigns online, preferably with experience managing a network of online Business-to-Business (B2B) and Business-to-Consumer (B2C) sites
- Possess a personal passion for marketing, customer relationship marketing (CRM), and technology on the Web
- Has a Bachelor’s Degree in Marketing or Business Administration; MBA or comparable Master’s Degree preferred
- Be able to effectively drive cross-group communication and cooperation, while demonstrating strong collaborative skills, including the ability to work with international partners
- Understand specific online protocols, marketing methods, measurement tools, rendering processes, and public policy
- Demonstrate strong project management, process and industrial design skills
- Understand the role online plays in the marketing mix; work well with cross-media team to orchestra multi-faceted marketing communication
- Express themselves clearly with strong presentation skills, with the ability to explain complex situations in clear terms to management and large groups
- Ability to prepare, explain and/or comprehend reports actionable statistical reports and optimization recommendations
- Excel in marketing measurement, with the ability to successfully recommend best practices to marketers using data as objective “selling” points.
- Strong written and oral communication. Ability to organize chain-of-command communications as well as to manage communication in crisis mode.
- Strong organizational skills, including the ability to rationalize and prioritize business goals.
- Some management skill or experience, vendor management a plus.
- Goal setting and monitoring, communications skills (written and oral and presentational).
Apply..>>
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