Lowongan Kerja Advertising Operations Associate Google Indonesia

Advertising Operations Associate (Bahasa Indonesian)

This position is based in Singapore
The area: SMB Sales and Operations

When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.

The role: Advertising Operations Associate

As an Advertising Operations Associate, you help the SMB Sales and Operations team better serve Google's worldwide user base for our AdWords product. This fast-paced sales and support team quickly identifies and resolves customer concerns and contributes to the growth of our programs. Your objective is to continue to hone your account management and relationship-building skills, supporting some of Google's top advertisers and agencies by providing the best possible service via phone, email, or chat. Your specific responsibilities could include developing compelling advertising solutions for brand advertisers, or developing scalable support solutions. You work within a diverse team with colleagues across the region sharing your advanced knowledge of Google products and advising your clients on the best strategy for them to achieve their desired results for a number of Emerging Markets in SouthEast Asia, a rapidly growing and exciting region. Among your many attributes, you are a self-starter who is comfortable with a rapidly changing environment, and you have a strong desire to learn. You also bring experience in customer service, sales, marketing, or consulting.

Responsibilities:

• Provide outstanding customer service and sales support to Google's advertisers, publishers, and/or users.
• Manage customer inquiries by phone, e-mail, and/or live chat.
• Implement creative ways to improve our client relationships and increase revenue by upselling and promoting other Google products.
• Provide strategic advice and help solve issues by working closely in a consultative role with clients.

Minimum Qualifications:

BA/BS degree. In lieu of degree, 3 years of relevant experience

Preferred Qualifications:

• Master's degree.
• Previous experience or internships in sales, customer support, account management, marketing or consulting.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Demonstrated capacity to lead and/or motivate others around you.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.

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