Customer Service Logistics Coordinator Philips United Kingdom

There is a tremendous range of job opportunities within Philips. Our operations across 60 countries are divided into four main sectors: Healthcare, Lighting, Consumer Lifestyle and Innovation & Emerging Businesses. Both functionally and geographically, we offer a diverse choice of ways in which to use your talents. Where will you use yours?

Customer Service Logistics Coordinator-003920

Description

Aim of the job:

• The CS Logistics Coordinator’s role is to ensure that spare parts orders placed throughout Customer Support are proactively managed to resolve system and logistics related defects. Issues must be resolved quickly to ensure on time delivery, maximise equipment uptime and minimise cost.
• Coordinators are also responsible for ensuring that issued spare parts are correctly reported by field engineers and returnable / repairable items are collected and safely returned to central stock.
• It’s critical to understand and work closely with the Customer Support Centre and Technical Helpdesk, who place all parts orders.

Task and responsibilities:

Logistics Coordination:

• To ensure all internally generated and Direct Customer Orders have been processed correctly through the order management system
• To coordinate the delivery of exceptions in the spare parts ordering process
• To ensure that Customer Support Centre teams are kept informed of ETA for exceptional orders (backorders and delayed items)
• Ensure that carriers are aware of any changes regarding a shipment and that they have the correct equipment to handle the collection and delivery of large or heavy items
• To raise purchase orders on Supply Centres and Third Party Suppliers as required
• To escalate any logistics supply problems to the Service Logistics Team Leader and other appropriate staff, Team Leaders & Managers in a timely manner
• To manage outstanding purchase orders, including backorders
• Inform/train other members of staff to minimise errors
• To provide out of hours logistics escalation support on a rota basis

Inventory Control:

• Communicate with Engineers and Service Managers as necessary to control field stock levels
• Monitor and assist in the prompt return of spare parts from the field
• Resolve any issues regarding lost or missing parts, accurately identify unresolved items and request financial write off
• Work closely with global teams to manage spare parts returns

Competencies required:

Education- Essential requirements:

• Can demonstrate a good standard of education with GCSE or equivalent results as the minimum requirement
• Computer literate- Conversant with MS Office (and MS Excel in particular) as a minimum standard
• Can demonstrate the ability to learn complex processes and Enterprise systems in a reasonable time frame

Practical experience- Essential elements:

• Demonstrated commitment to satisfy customers, able to build trust and confidence.
• Ability to work calmly under significant pressure on multiple tasks.
• Ability to work independently and as part of a team.
• Ability to prioritise work. Good organisational skills
• Ability to work to pre-determined targets and timescales.
• Excellent interpersonal and communication skills including telephone manner.

Practical experience- Desirable elements:

• Previous logistics experience
• Previous experience with Enterprise Resource Planning systems such as SAP
• Knowledge and experience of spare parts inventory control
• Good geographic awareness- locations, distances, road networks etc.

We stimulate people to develop their talents and encourage them to make the most of themselves both at work and in their personal lives. Interested applicants please send your application online.
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