If anything characterises the graduates on our general management programme, it’s their high level of motivation, resilience and eagerness to learn. Over three years you’ll focus on the key skills and capabilities needed to be a future leader in British Airways, including people and project management, the commercial world, running our operation and most importantly, delivering premium service to our customers.
This is a truly hands-on programme for people who aren’t afraid to step out of their comfort zone and stretch themselves. We expect our graduates to get stuck in with the day-to-day tasks of running our business as well as contributing to our long-term strategic vision and success, through real jobs with real responsibilities and challenges – designed to give you a broad range of skills and experiences.
You’ll find yourself in a range of environments where front-line customer interaction happens every day. This may be on board our aircraft as cabin crew, in the terminal as passenger service agents or in customer relations responding to letters, emails and phone calls.
Following that, you might start dealing with our corporate and trade clients as a sales account manager, leading and managing a team of operational staff or delivering a multi-million pound project.
The opportunities are endless, based on your development needs, but all designed to shape you as a future leader within British Airways. Your programme and line managers will support you, along with a mentor and coach. You’ll also have range of external development and chances to network.
Besides a 2:1 degree (or equivalent), you must have the right to live and work in the UK. This programme involves working full-time, potentially shift hours and weekends. There is also a requirement for you to pass a Criminal Record Check at an Enhanced Disclosure level.
Leaders For Business Graduate Programme 2012
Ref UKLHW2215
Region UK - Heathrow
Location London - Heathrow - Waterside
Category
Job Description
Competitive salary and attractive benefits package
Graduates like you have made such a difference to our business, it’s no wonder we’re looking for more. People of your high calibre are helping drive an organisation that carries over 32 million customers to 145 destinations around the world in around 230 aircraft. In fact, graduates play a key role in the transition of the company.
If you have not already done so, please visit our Graduate Careers microsite for further information www.britishairwaysgraduates.com
The Individual
Capabilities (Skills & Behaviours)
Impact & Influence
To apply, you will need to successfully complete a series of online questions. These questions form part of the selection process and your responses will be assessed. This includes the following questions (please note the system has a time-out security setting so we advise you prepare these offline before submitting).
Please note the following dates where you may be invited for specific times/appointments:
We will be reviewing applications on an ongoing basis and the campaign will close as soon as we have found suitable candidates. Therefore we encourage you to submit your application at the earliest opportunity to avoid any disappointment.
Apply..>>
This is a truly hands-on programme for people who aren’t afraid to step out of their comfort zone and stretch themselves. We expect our graduates to get stuck in with the day-to-day tasks of running our business as well as contributing to our long-term strategic vision and success, through real jobs with real responsibilities and challenges – designed to give you a broad range of skills and experiences.
You’ll find yourself in a range of environments where front-line customer interaction happens every day. This may be on board our aircraft as cabin crew, in the terminal as passenger service agents or in customer relations responding to letters, emails and phone calls.
Following that, you might start dealing with our corporate and trade clients as a sales account manager, leading and managing a team of operational staff or delivering a multi-million pound project.
The opportunities are endless, based on your development needs, but all designed to shape you as a future leader within British Airways. Your programme and line managers will support you, along with a mentor and coach. You’ll also have range of external development and chances to network.
Besides a 2:1 degree (or equivalent), you must have the right to live and work in the UK. This programme involves working full-time, potentially shift hours and weekends. There is also a requirement for you to pass a Criminal Record Check at an Enhanced Disclosure level.
Leaders For Business Graduate Programme 2012
Ref UKLHW2215
Region UK - Heathrow
Location London - Heathrow - Waterside
Category
Job Description
Competitive salary and attractive benefits package
Graduates like you have made such a difference to our business, it’s no wonder we’re looking for more. People of your high calibre are helping drive an organisation that carries over 32 million customers to 145 destinations around the world in around 230 aircraft. In fact, graduates play a key role in the transition of the company.
If you have not already done so, please visit our Graduate Careers microsite for further information www.britishairwaysgraduates.com
The Individual
Capabilities (Skills & Behaviours)
Impact & Influence
- Is able to express themselves effectively with stakeholders, customers and colleagues at all levels
- Is able to influence using well thought through positions
- Able to use a broad range of influence strategies to secure buy in
- Recognises the agendas of others and tailors own response to increase leverage
- Builds effective working relationships and makes some use of networks
- Able to think conceptually and over the longer term
- Able to effectively prioritise tasks and manage time
- Able to evaluate and solve complex problems
- Is comfortable in ambiguous situations
- Recognises the need for urgency/pace, when required
- Recognises effective project management skills
- Is passionate and understands about customers and delivering a premium service
- Invests time to understand customer requirements
- Encourages others to give good service and recognises the customers stand point
- Fosters continuous service improvement
- Can demonstrate some innovative aspects to the service they have provided
- Has built good relationships with customers/stakeholders
- Displays understanding of business performance and can identify trends and issues
- Can name competitors and define their competitive position in comparison to the business
- Is able to define the key performance drivers of the business
- Is able to articulate the challenges facing the business and industry
- Clearly demonstrates motivation for the programme and a career with British Airways
- Able to handle setbacks and adversity from a range of sources and optimise performance
- Can articulate the value they can add to business and customer
- Inspires and engages teams by creating and communicating a compelling vision
- Communicates key messages in a confident and credible way
- Takes ownership for delivery and makes clear who is accountable for what
- Self aware and leads by example
- Recognises, celebrates and rewards high performance – and manages underperformance
- Encourages continuous improvement, innovation and development of their team
- Monitors own performance and seeks feedback
- Must hold, or be predicted, a 2:1 degree (or equivalent)
- Willing to work in different locations and business functions, you may be required to work some unsocial hours and shift work
- Must have the right to live and work full-time in the UK indefinitely without sponsorship from British Airways OR be able to provide evidence that you can achieve this independently
- Must be able to pass a Criminal Record Check
To apply, you will need to successfully complete a series of online questions. These questions form part of the selection process and your responses will be assessed. This includes the following questions (please note the system has a time-out security setting so we advise you prepare these offline before submitting).
- Please give the following details below. Please only give details of your 2:1 undergraduate degree (no other qualifications).
- What is your university and programme of study?
- Is your 2:1 achieved or predicted?
- Is this a UK 2:1 undergraduate degree or will you provide a NARIC verified 'statement of comparability'?
- Describe what interests you about the British Airways Leaders for Business programme and why you have applied for it? (Max 200 words)
- If successful you would be joining the ’Leaders for Business’ programme at a dynamic and exciting time for British Airways. In no more than 350 words, please:
If successful at the application stage you will then be invited to take part in further assessments, which will include online psychometric, numerical & personality tests, a telephone interview and an assessment day at The Rivers, near Heathrow Airport. The assessment day will include a group problem solving discussion, an interview and work related exercise/presentation and validation of your online testing scores.
- Describe the opportunities and challenges currently facing British Airways
- Identify the skills and qualities needed for leadership during this time and
- Give example(s) of when you have demonstrated the skills/qualities you describe.
Please note the following dates where you may be invited for specific times/appointments:
- Telephone Interviews January – February 2012
- Final Assessment February – March 2012
We will be reviewing applications on an ongoing basis and the campaign will close as soon as we have found suitable candidates. Therefore we encourage you to submit your application at the earliest opportunity to avoid any disappointment.
Apply..>>
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