Guest Relations Manager Shangri-La Hotels

Shangri-La has always believed in the unique characteristics encapsulated by Asian Hospitality. Our commitment to providing guests with distinctive Asian standards of hospitality and service from caring people remains our major point of differentiation from our peers and the very cornerstone of our reputation as a world-class hotel group.

Now we are opening vacancies for:

Guest Relations Manager (5071)

DUTIES

• Drives all activities aiming to provide comfortable and enjoyable stay for customers through implementing company standards and programs designed to enhance customer loyalty.
• Provides supervision and training to Guest Relations Staff based on company culture.
• Ensures up selling of rooms and reviews future reservations/occupancy to maximize rooms’ yield.
• Interacts with guests, perform lobby supervision, deals with their inquiries/comments and implements corrective actions.
• Deals with emergencies.
• Ensures the highest level of safety and security to all external and internal customers.

REQUIREMENTS

• University degree or diploma in hotel management
• Minimum of 2 years experience as Guest Relations Manager / Duty Manager in a 5* hotel
• Strong leadership skills, training skills and interpersonal skills
• Excellent communication skills in English; Arabic speaking, preferred
• Excellent computer skills in Microsoft Office and opera system

Interested candidates who meet above qualifications may apply to Human Resources Department of Shangri-La Hotels and Resorts that can be viewed at Shangri-La Hotels Recruitment.