Commercial Program Leader (DVP ACFC) Jakarta Job
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GE is planning for tomorrow. Where will you be? For more than 125 years, GE has been respected for its performance and innovative spirit. GE people worldwide are dedicated to turning imaginative ideas into leading products and services that help solve some of the world's toughest problems. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with GE Energy!
Why join one great company when you can join many? We are more than 300,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries.
Experience personal growth and competency development as part of the GE team. GE Energy is leading the field in the development, implementation and improvement of the products and technologies that harness our resources such as wind, oil, gas and water.
Role Summary/Purpose:
The Commercial Program Leader will serve as a key point of contact for after sales account support at their strategic account, both with the Customer and with the GET organization. They will focus on initiating, developing and executing programs that build competitive differentiation for GET at the strategic account. This resource will be responsible for long term share optimization and business fulfillment and communication of Voice of the Customer promises and resolution of customer issues.
Essential Responsibilities
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GE is planning for tomorrow. Where will you be? For more than 125 years, GE has been respected for its performance and innovative spirit. GE people worldwide are dedicated to turning imaginative ideas into leading products and services that help solve some of the world's toughest problems. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with GE Energy!
Why join one great company when you can join many? We are more than 300,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries.Experience personal growth and competency development as part of the GE team. GE Energy is leading the field in the development, implementation and improvement of the products and technologies that harness our resources such as wind, oil, gas and water.
Role Summary/Purpose:
The Commercial Program Leader will serve as a key point of contact for after sales account support at their strategic account, both with the Customer and with the GET organization. They will focus on initiating, developing and executing programs that build competitive differentiation for GET at the strategic account. This resource will be responsible for long term share optimization and business fulfillment and communication of Voice of the Customer promises and resolution of customer issues.
Essential Responsibilities
- Work with Customer to understand, monitor and support their business strategies, objectives and secure stakeholder buy-in
- Lead Differential Value Proposition (DVP) process and promise fulfillment for the strategic account (ACFC: At the Customer For the Customer)
- Work with sales leader to execute stakeholder communication plans
- Represent account interests at issue track and program reviews that have customer promises attached
- Serve as a liaison between the strategic account and GET, coordinating appropriate internal functions to support current and future solutions, e.g. attend joint meetings, technology days, coordinate NPS reviews, support alliance agreements, escalate / resolve issues, insert the customer’s value attributes into global product or functional initiatives
- Provide input to sales discovery process and competitive analysis
- Own internal and external account metric targets and reporting, e.g. share, promise fulfillment, DVP% increase, communication scorecard
- Achieve GE EDGE certification
- Bachelor’s Degree
- Minimum of 10 years of business related experience
- Proven program management and customer facing skills, e.g. sales, marketing, business development, customer service, service management
- Excellent analytical and problem solving skills
- Excellent communication skills (verbal, written, and presentation), and listening skills
- Desired Characteristics
- Demonstrated leadership and initiative
- Ability to courageously advocate for customer
- Resourcefulness, adaptability, ability to think quickly on your feet and deal with ambiguity
- Strong executive presence; confidence and poise to successfully manage a wide range of customer personalities
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